Shipping policy
Delivery
Do your online shop and when you get to the checkout page, select delivery. Make sure you leave us a note in the box if you intend to drop containers off to us, otherwise we’ll use our paper bags and clean glass bottles or other appropriate container.
We aim to deliver in person within 48 hours of all orders. If you require something before then give us a call and we will see if we can make it happen.
We deliver within 10 miles for a flat fee of £5. You can see our delivery radius here. We also ship using Royal Mail 1st or 2nd class – shipping is calculated at checkout.
We deliver Monday to Friday.
You can collect 7 days a week.
Click & Collect
Do your online shop and when you get to the checkout page, select click and collect. Make sure you leave us a note in the box telling us if you’ll be dropping off containers otherwise we’ll pack into paper bags and clean donated glass bottles.
When we’ve finished your order we’ll give you a call to let you know its ready to collect. Orders must be collected within 24 hours of notification please.
You can collect 7 days a week.
In Person
Come into our lovely store and refill goods into your own containers or use some of
ours. We love to talk about refill so if you are new to the concept we’ll be happy to talk you through it all.
The general approach is weigh your container, fill with product to the amount you
need, bring it to us at the counter and we will take the weight of the container away from the final cost.
If you don’t have containers with you we always have paper bags (to purchase at
5p) and lovely containers to buy. We often have repurposed sterilised containers which you can also take with you.